Returns & Refunds

RETURN POLICY - Morse Code Love Prints

 

Before purchasing, please CHECK YOUR ADDRESS. Any item that is returned to our shop because of an incorrect address you provided, will be re-shipped at a cost to you. Any returned item with an incorrect address that we inputted, will be re-shipped to you at a cost to our shop.

Tracking is available by default on oversized packages (i.e. drinkware, posters). You will receive a tracking number when the item ships. If you have not received your purchase within the expected timeframe, please contact Canada Post.

For untracked items, unfortunately, we cannot guarantee its arrival. If your item has not arrived after 30 business days from our issued shipping notice, please contact our shop. After discussion with you, we will determine if the best course of action is to send a new product, provide shop credit or issue a refund.

You may purchase tracking for any item. Please contact our shop if it does not appear to be immediately available in the listing's shipping policy.

 

Cancellations

Cancellation requests need to be made within one hour of purchase. Beyond that, a cancellation request is not guaranteed.

Returns

Returns are only applicable to new, unused items within 30 days of purchase. Shipping is the responsibility of the buyer. If the item is returned damaged in any form, a refund will not be issued. Return of the item past the 30 days may not result in a refund.

 

Damages and issues

I inspect every item before shipping to make sure there is no mis-printing or damage to the product. We also have different packaging options for all of our products to ensure they come to you in the quality we sent them and the quality you expect.

If the product was damaged during shipping, please email our shop with a photo of the damaged product and packaging and let our shop know what the issue is. We will work with you to provide a quality product and excellent experience. You can email our shop at help@morsecodeloveprints.ca.

Please inspect your order upon reception and contact our shop immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please be aware that colours of products may vary slightly due to different monitor settings and this is not an acceptable reason for a refund.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, then once the return is accepted, make a separate purchase for the new item. All shipping is the responsibility of the buyer. If the item is returned damaged in any form, a refund will not be issued. 

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.